1. Information we collect
We may collect information such as:
- Name
- Mobile number
- Email address
- Address, where required
- Account and login details
- Catering or meal-plan details
- Dietary preferences or food allergies, if provided
- Billing and payment details
- Information required for customer support
We may also automatically collect basic technical information such as IP address, browser type and device information for website security and improvement.
2. How we use your information
We use your information to:
- Create and manage your account
- Provide catering and meal services
- Manage bookings and meal plans
- Process payments and billing
- Respond to enquiries and support requests
- Improve our website and services
- Maintain security and prevent misuse
- Comply with applicable laws
3. Sharing of information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers, payment gateways, technical service providers or government authorities when required by law or necessary to provide our services.
4. Payment information
Payments may be processed through third-party payment providers. Mithun Catering does not store sensitive payment information such as your UPI PIN, ATM PIN, card PIN or banking password.
5. Cookies
Our website may use cookies to maintain login sessions, improve website performance and enhance security. You can disable cookies through your browser settings, although some website features may not work properly.
6. Data security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no online system can be guaranteed to be completely secure.
7. Data retention
We retain your information only for as long as necessary to provide our services, maintain business and payment records, comply with legal requirements and resolve disputes.
8. Your rights
Where applicable, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your information
- Withdraw consent where applicable
- Raise a privacy-related complaint
9. Third-party services
Our website may use third-party services such as payment gateways, hosting services or other external platforms. Their use of information is governed by their respective privacy policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact us
For any questions or privacy-related concerns, please contact:
- Mithun Catering
- Website: https://mithuncaterers.in/
- Email: mithuncatering@zohomail.in
- Phone: 9894135603
- Address: No. 6, Ganapathi Street, New Vilangudi, Madurai - 625018
12. Applicable law
This Privacy Policy is governed by the applicable laws of India.